Debt recovery can be confusing at times

In the modern business world if you are not familiar with the field and you want to understand more you get a professional. Our professional debt recovery service has years of experience in this field. Here are some regularly asked questions but if these do not cover your problem please contact us or request a ringback as we know every situation is different.

Although some of my customers might be bad payers, I still want them to be treated courteously, yet persistently. How can you assure me this will happen?

Absolute Debt Recovery employs a dedicated team of debt specialists who at all times act professionally and ethically, and within the parameters of debt legislation. All cases are treated on their own merit, and our approach can be bespoke to our clients needs.

Are you able to recover interest and costs?

Absolute Debt Recovery will always endeavour to recover any interest and / or costs, that our clients have incurred through the rigmarole of outstanding debt. In addition, we would always advise that the inclusion of interest charges be depicted in your terms and conditions, in order to bolster any such claim.

What if you do not succeed in collecting one of my debts? Who will pay the costs incurred?

Absolute Debt Recovery is dedicated to the recovery of your debt in order to earn commission. In the unlikely event that Absolute Debt Recovery is unsuccessful in making a recovery, no further cost will be incurred by the client.

If you do not succeed in collecting a debt, will you take my client to court?

Upon exhausting every possible avenue of pre-litigation recovery, Absolute Debt Recovery will suggest/recommend action within the county court, and only on the basis of a successful pre-court assessment. Working together with Pitmans solicitors of Reading, we are able to offer a full litigation service and legal representation within the court.

I understand that my debtors will normally pay you plus commission. You will then pass the payment on to me. But what happens if my debtors sends payment directly to me? Should I bank it?

In the event that payment is sent direct to the client, we always suggest that payment be forwarded to Absolute Debt Recovery in order to secure the additional commission levied. Should a direct payment be made to the client inclusive of the requisite commission levied by Absolute Debt Recovery, then we are happy for you to bank such a payment, and we shall invoice you for the commission accordingly.

How will I be advised of the progress you are making to recover my money?

Absolute Debt Recovery appreciates the necessity for information is imperative, and on this basis full written reports are issued stating current progress and any pending action.

What happens if my debtor has moved out of the area, or even out of the country, are you still able to recover my money?

Absolute Debt Recovery has facilities in place to combat such a scenario as it is quite likely that not all debtors are at the addresses originally provided. We have access to comprehensive search facilities to enable the location of individuals anywhere within the EU.

How long will it take to collect my debts?

We are unable to give a specific time allowance for the recovery of a debt as each case is influenced by its own circumstances. However, within a 30 day period Absolute Debt Recovery will have achieved either:

• Payment
• A payment proposal / plan
• Reasons for non payment
• Reasons for non reply

From this information we will then be able to ascertain the predicted timescale for recovery